Privacy Policy

1. Introduction

This Privacy Policy outlines how Dunrem Care LTD collects, uses, and protects personal data in compliance with the UK GDPR and related data protection laws.

2. Data We Collect

We may collect the following personal and sensitive data:

Full name and date of birth
Address and contact details
Medical information where relevant to your care
Other personal details needed for service delivery

3. How We Collect Data

Data is collected via:

Our website forms
Phone and in-person communication
Email
Cookies and analytics tools

4. Use of Data

We use your data to:

Deliver care services
Maintain accurate records
Communicate with service users and families
Manage internal administration
Comply with legal obligations

5. Data Sharing

Your data may be shared securely with:

Our internal teams (registered manager, admin, staff)
Our secure CRM system
We do not sell your data to third parties.

6. Data Storage

Personal data is stored:

On a secure cloud system provided by Microsoft
In secure physical (paper) records where required

7. User Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent (where applicable)

To exercise these rights, contact us directly.

8. Cookies

Our website uses cookies to enhance user experience and collect anonymised analytics. By using our site, you consent to our use of cookies.

9. Data Retention

We retain data only as long as necessary to fulfil care obligations and comply with legal and regulatory requirements.

10. Contact Us

If you have questions about this policy or your data, please contact:

Dunrem Care LTD
80 Goldfinch Road, London, SE28 0DG
+44 (0) 7985 593220
admin@dunrem.co.uk